Privacy Policy

Last update: 23/04/2025

Introduction

At Simple Observability, operated by Chunk SASAU, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our services.

This policy applies to all visitors, users, and others who access our platform (“you” or “users”), regardless of location. By using SimpleObservability.com, you agree to the practices outlined in this Privacy Policy.

We are guided by three key principles:
  • Transparency: We clearly explain what data we collect and why.
  • User Control: You decide what metrics and logs our agents collect, and you can manage or delete your personal information at any time.
  • Data Minimization – We only collect the information necessary to deliver and improve our services.

Please read this policy carefully. If you have any questions, feel free to contact us at contact@chunkcorp.com.

Who we are

SimpleObservability.com is owned and operated by Chunk SASAU, a registered company based in Casablanca, Morocco.

What data we collect

We collect different types of information to operate effectively and provide you with a smooth, secure experience. This includes:

  1. Information you provide: When you sign up or subscribe to our services, we may collect: Your name, your email address and billing information, including payment details (handled securely by our payment processor)
  2. Monitoring data: Our platform allows you to install lightweight agents on your servers to collect metrics and logs. These agents only gather data explicitly configured by you. You are in full control of what is collected, stored, and transmitted to our servers.
  3. Analytics: We use Posthog, an open-source analytics tool, to understand how our site and platform are used. Posthog helps us improve usability and performance.

How we use your data

We use the information we collect for the following purposes:

  1. Account Management: Your personal data (name, email, and billing info) is used to manage your subscription, provide access to your account, and process payments securely.
  2. Service improvement and analytics: We use anonymous data collected via analytics tools like Posthog to understand how users interact with our platform. This helps us identify areas for improvement, optimize user experience, and enhance our service offerings. All analytics data is anonymized where possible to protect your privacy.

How we share your data

We take your privacy seriously and will never sell or share your personal information with unauthorized third parties. However, we may share data with trusted service providers to facilitate our operations, including:

  1. Email provider: We use Brevo to send transactional emails, such as account updates, billing notices, and service-related communications. Brevo handles your email address only for these specific purposes.
  2. Payment processor: To handle subscription payments securely, we may use a third-party payment processor (details to be provided at the time of registration). This provider will process your billing information, and we do not store your payment details directly.
  3. Analytics: We use Posthog, an analytics service, to gather anonymized usage data for service improvement. Posthog does not have access to personally identifiable information.

We ensure that any third parties we work with are compliant with privacy laws and maintain strong data protection practices.

Data security

We take the security of your personal data seriously and implement industry-standard protections to safeguard it against unauthorized access, disclosure, alteration, or destruction.

  1. Security measures: We use encryption to protect sensitive data both during transmission and while stored. We also employ access controls to ensure that only authorized personnel have access to your data. Additionally, we perform regular backups to ensure data integrity and availability in the event of a system failure.
  2. Best practices: While we do not publicly disclose the specifics of our security infrastructure, we are committed to following best practices in data security to minimize the risks associated with data breaches.

We recommend that you take appropriate steps to protect your own data, such as using strong passwords and securing your account access.

Data retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

  1. While account is active: We will keep your personal data, including account and billing information, while your account is active and you are subscribed to our services. This allows us to manage your subscription and provide continuous access to your account.
  2. Upon unsubscription: When you unsubscribe or close your account, we will delete all your personal data from our systems. This includes all data related to your account, billing, and any metrics/logs collected through our monitoring agents. Once deleted, your data cannot be recovered.

Your rights

As a user, you have certain rights regarding your personal data. These rights include:

  • Right to access: You have the right to request access to the personal data we hold about you. This allows you to review the information we have collected and ensure its accuracy.
  • Right to update: You can update your personal information at any time to ensure that it is accurate and up to date.
  • Right to delete: You have the right to request that we delete your personal data from our systems. If you decide to close your account, we will delete all associated data in accordance with our data retention policy.
  • 4Right to export: You can request a copy of your personal data in a commonly used format for data portability.

To exercise any of these rights, please contact us at contact@chunkcorp.com. We will respond to your request in a timely manner, in accordance with applicable laws.

International users

Simple Observability is a global service, and we may have users from various regions around the world. Currently, data is processed and stored primarily in the United States. For some users, data may also be processed within the European Union. However, we cannot guarantee this in all cases.

We comply with applicable privacy laws in the regions where we operate, and we ensure that any data transferred across borders is handled in accordance with legal requirements.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant updates, we will publish the revised policy on our website at this link.

Please note that we do not provide direct email notifications for policy changes. It is your responsibility to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.