Privacy Policy

At Simple Observability, operated by Chunk SASAU, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our services.

This policy applies to all visitors, users, and others who access our platform (“you” or “users”), regardless of location. By using SimpleObservability.com, you agree to the practices outlined in this Privacy Policy.

We are guided by three key principles:

• Transparency: We clearly explain what data we collect and why.
• User Control: You decide what metrics and logs our agents collect, and you can manage or delete your personal information at any time.
• Data Minimization – We only collect the information necessary to deliver and improve our services.

Please read this policy carefully. If you have any questions, feel free to contact us at [email protected].

SimpleObservability.com is owned and operated by Chunk SASAU, a registered company based in Casablanca, Morocco.

• Company Name: Chunk SASAU
• Business Address: Casablanca, Morocco
• Email: [email protected]

We only collect essential data required to operate Simple Observability, deliver our services, and improve the platform. This includes:

1. User account data: Your name and email are used to authenticate you, manage your account, and send important notifications.
2. Payment data: If you subscribe to a paid plan, billing information is securely handled by our payment provider. We do not store your payment details ourselves.
3. Usage data: We collect anonymized usage statistics via Posthog to help us understand how the platform is used and to improve its performance, usability, and reliability.
4. Monitoring data: Our agents collect metrics and logs from your servers based on your configuration. You fully control what is collected.

We do not sell your personal information. We only share limited data with trusted service providers who help us operate the platform:

1. Lemon Squeezy: Handles subscription billing and payment processing securely. We never see or store your credit card details.
2. Brevo: Sends essential transactional emails account notifications.
3. Posthog: Helps us analyze anonymized usage data to improve product quality and user experience.
4. Grafana Cloud: Stores the metrics and logs sent from your servers via our agent.

All providers we work with maintain strong privacy standards and comply with relevant data protection laws.

We take the security of your personal data seriously and implement industry-standard protections to safeguard it against unauthorized access, disclosure, alteration, or destruction.

1. Security measures: We use encryption to protect sensitive data both during transmission and while stored. We also employ access controls to ensure that only authorized personnel have access to your data. Additionally, we perform regular backups to ensure data integrity and availability in the event of a system failure.
2. Best practices: While we do not publicly disclose the specifics of our security infrastructure, we are committed to following best practices in data security to minimize the risks associated with data breaches.

We recommend that you take appropriate steps to protect your own data, such as using strong passwords and securing your account access.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

1. While account is active: We will keep your personal data, including account and billing information, while your account is active and you are subscribed to our services. This allows us to manage your subscription and provide continuous access to your account.
2. Upon unsubscription: When you unsubscribe or close your account, we will delete all your personal data from our systems. This includes all data related to your account, billing, and any metrics/logs collected through our monitoring agents. Once deleted, your data cannot be recovered.

As a user, you have certain rights regarding your personal data. These rights include:

• Right to access: You have the right to request access to the personal data we hold about you. This allows you to review the information we have collected and ensure its accuracy.
• Right to update: You can update your personal information at any time to ensure that it is accurate and up to date.
• Right to delete: You have the right to request that we delete your personal data from our systems. If you decide to close your account, we will delete all associated data in accordance with our data retention policy.
• Right to export: You can request a copy of your personal data in a commonly used format for data portability.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in a timely manner, in accordance with applicable laws.

Simple Observability is a global service, and we may have users from various regions around the world. Currently, data is processed and stored primarily in the United States. For some users, data may also be processed within the European Union. However, we cannot guarantee this in all cases.

We comply with applicable privacy laws in the regions where we operate, and we ensure that any data transferred across borders is handled in accordance with legal requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant updates, we will publish the revised policy on our website at this link.

Please note that we do not provide direct email notifications for policy changes. It is your responsibility to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.