Terms of Service

Last update : 23/04/2025

Introduction

These Terms of Service (“Terms”) govern your use of our platform and services provided by Chunk SASAU. By signing up for and using SimpleObservability.com, you agree to abide by these Terms. If you do not agree with any part of these Terms, you should refrain from using our service.

These Terms apply to all users of SimpleObservability.com, including both registered users and those accessing our services. Please read them carefully to understand your rights and responsibilities when using our platform.

Acceptance of terms

By signing up for and using SimpleObservability.com, you agree to these Terms of Service. No separate or additional signature is required to accept these Terms. Your continued use of the platform constitutes your acceptance of any updates or modifications to these Terms.

If you do not agree with any part of these Terms, you must discontinue using our service immediately.

User responsabilities

As a user of SimpleObservability.com, you are responsible for:

  • Maintaining account security: You must ensure the confidentiality of your account, including your login credentials and passwords. You are solely responsible for any activities that occur under your account.

  • Data integrity: You must ensure that any data you upload, including logs and metrics, does not contain personally identifiable information (PII), sensitive information such as passwords, or any other data that could violate privacy regulations or laws.

  • Compliance with laws: You are expected to use SimpleObservability.com in compliance with all applicable laws and regulations, and to refrain from any activity that could harm or disrupt the platform.

By using the platform, you agree to take full responsibility for your actions and data when using the service.

Prohibited uses

You agree not to use SimpleObservability.com for any of the following activities:

  • Illegal activities: Engaging in any activities that violate local, national, or international laws, including but not limited to unauthorized access, data theft, fraud, or other criminal conduct.

  • Harassment or harmful behavior: Using the platform to harass, abuse, or harm others, including transmitting harmful content, engaging in offensive communication, or creating a hostile environment.

  • Misuse of monitoring tools: You are prohibited from using our monitoring tools in ways that violate their intended purpose. This includes attempting to collect or monitor data beyond what is necessary for your own legitimate use.

Additionally, Fair Use applies to the service. Users are expected to use the platform in good faith and avoid any attempt to circumvent, abuse, or distort the intended functionality of SimpleObservability.com. Any such misuse will be considered a violation of these Terms and may result in the suspension or termination of your account.

Account management

To use SimpleObservability.com, you must provide accurate, current, and complete information during account creation. You are responsible for keeping your account information up to date.

You are also responsible for securing your account. This includes using strong, unique passwords and ensuring that no one else gains access to your account. You should immediately notify us if you believe your account has been compromised.

Users have the ability to delete or deactivate their accounts at any time via the web UI. Upon account deletion, all associated data will be removed as per our Data Retention policy.

Subscription & payment

SimpleObservability.com offers subscription plans on a monthly or annual basis, depending on the user’s selection during sign-up. By selecting a subscription plan, you agree to pay the applicable subscription fees for the chosen term.

Payments are due in advance for each subscription period. The fees and payment terms are clearly outlined during the sign-up process.

We do not offer special refund or cancellation policies. You may cancel your subscription at any time, and access to the platform will continue until the end of the current billing cycle. No refunds will be issued for payments already made.

Intellectual property

All content provided on SimpleObservability.com, including but not limited to software, trademarks, logos, designs, and related intellectual property, is the exclusive property of Chunk SASAU. You do not have permission to copy, modify, distribute, or create derivative works of any part of the platform without prior written consent from us.

By using our service, you acknowledge that all intellectual property rights remain with Chunk SASAU, and your use of the platform does not grant you any rights to these intellectual properties.

Limitations of liability

SimpleObservability.com is provided on an “as-is” basis, without any warranties, express or implied, regarding the availability, accuracy, or reliability of the platform. We do not guarantee that the service will be free from errors, interruptions, or downtime.

We are not responsible for any data loss, damages, or costs incurred as a result of using the platform, including but not limited to indirect, incidental, special, or consequential damages. You use SimpleObservability.com at your own risk, and we are not liable for any consequences arising from the use or inability to use the service.

To the fullest extent permitted by law, our liability is limited to the amount you paid for the service in the last 12 months.

Termination

We reserve the right to terminate or suspend your access to SimpleObservability.com if you violate the Fair Use policy or fail to comply with these Terms of Service. In such cases, your account may be suspended or permanently terminated without prior notice.

Upon termination of your account, all user data associated with the account will be deleted in accordance with our Data Retention policy. You may request a copy of your data prior to termination, but once your account is deleted, data cannot be recovered.

Amendments to terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be communicated to you via email and will be reflected on the SimpleObservability.com website.

It is your responsibility to review these Terms periodically. Continued use of the service after any changes to the Terms will constitute your acceptance of the updated terms.